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ridiculous waiting time

Story from nhs.uk

"ridiculous waiting time"

About: New Cross Hospital

I have had two appointments in the eye referral clinic in straight weeks and both of them I have had to wait over an hour from my appointment time to get seen. Even arriving 20 minutes early didn't help me have my eye check by the nurses done before my scheduled appointment with the doctor! Because of this I have missed important work events that should have been easily attended if the hospital had seen me even remotely on time.

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Responses

Response from The Royal Wolverhampton NHS Trust 9 years ago
The Royal Wolverhampton NHS Trust

Submitted on 25/09/2014 at 12:08
Published on Care Opinion at 12:30

Dear Ben Smith

Thank you for posting your comments relating to your recent patient experience at our Eye Referral Clinic. To enable me to look further into your concerns, I would be grateful if you can contact a member of our Patient Advice and Liaison Service (PALS) on 01902 695362 who will be able to assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvment

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