"poor treatment at the urology dept at salisbury..."

About: Salisbury District Hospital

i have had very a very serious urology pain problem for many years and was referred to a consultant at sdc. although my problems are complex and probably nerve damage i was told really silly things like if you give up drinking tea the pain will go away ( it didnt!) also drink less water, drink more water etc. this wasted 2 years of my life. The consultant is unfriendly and unkind. i missed an appointment because of the norovirus and everytime i met her from then onwards she would mention it before i had even sat down. You missed an appointment. i felt bullied and abused. Appointments would only come through every 6 months even though my pain levels were through the roof and i often felt suicidal. the appointments lasted about 3-5 minutes at one point i tried to ask about blood in my urine and she had the door open for me to leave! The consultant gave me a drug which was not indicated for my complaint and i had a serious reaction to it and had serious heart palpitations and had to keep calling an ambulance. i kept trying to contact her for advice, as the hospital had not heard of the drug and the gp was mystified, but she offered no help. in the end i had to contact the national drugs agency myself to get help. fortunately i am now seeing a professor of urology in a different hospital who is efficient but mostly very kind! i will never return to the urology dept at sdc. ever ever!

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Response from Salisbury District Hospital

Thank you for getting in touch, we are sorry to hear that you felt you weren’t treated well here at Salisbury District Hospital. Perhaps you could contact with our customer care team on CustomerCare@salisbury.nhs.uk or 0800 374208? This will help us get a greater understanding of all the issues you mention and enable us to work to resolve these.

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