"deliery suite great ... maternity ward abysmal!"

About: Bedford Hospital South Wing

I had my second baby here and I was shocked at how the maternity ward were treating patients. Antenatally the staff leave you for long period of time, forget to give medication, don't update you on when you are likely to be seen and have no say in decisions at all. Some of the doctors are rude and completely dismiss anything you say. All in all fantastic delivery suite but terrible orchard ward!

Story from NHS Choices

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience on Orchard Ward at Bedford Hospital. I am sorry to read that it did not live up to the standards you would expect. Without knowing your name or other details I am not in a position to respond in detail to this experience and I assume that you don’t want these details to be published on a public forum. You may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints. You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ I will pass your comments on to the ward because as a hospital we appreciate all feedback, good or bad. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Jacob Brigstock Communications Officer Bedford Hospital NHS Trust Communications@bedfordhospital.nhs.uk

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