"A week on ward without seeing a doctor"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8) University Hospital Wishaw General Medicine (Wards 5 & 8) ML2 0DP

Posted by Hospital (as a relative), 9 years ago

Mum admitted to hospital been on antibiotics for one week, never seen a doctor since admitted despite requests by ward and family.

More about:

antibiotics

Do you have a similar story to tell?

Responses

Gillian McAuley

Chief of Nursing Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 16/09/2014 at 12:18

Published on Care Opinion at 16:54

Dear Hospital,
I am really sorry to hear this is your experience and would be keen to discuss this further will you. If you are able please contact me on 01698 366002.
Kind Regards,
Gillian

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Gillian McAuley

Gillian McAuley

Chief of Nursing Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 19/09/2014 at 12:29

Published on Care Opinion at 13:51

Dear Hospital,
It was really good to speak to you yesterday and I totally understand your frustrations. However, I was pleased to hear that your mum got home and I hope she is continuing to make a good recovery.
Kind Regards,

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Gillian McAuley

Update posted by Hospital (a relative) 9 years ago

Thank you Gillian, appreciated you returning my call however, I don't feel we have had any answers or an apology. We did speak on Thursday morning and I highlighted my frustration that yet again mum had to wait from Tuesday to Thursday afternoon for a doctor to discharge her home, mum was bed blocking and I'm sure if the hospital had been on red alert then the situation would have been different.

Hakim BenYounes

Chief of Medical Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 25/09/2014 at 12:36

Published on Care Opinion at 12:38

Dear Hospital,
I’m sorry to hear of your mum’s experience whilst in hospital with us.
One of my Orthopaedic colleagues will be writing to your mum as agreed this morning. Your story will be shared widely with doctors and nurses at Wishaw learning events and meetings to avoid this happening in the future.
Kind regards
Hakim Ben Younes

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Hakim BenYounes

Update posted by Hospital (a relative) 9 years ago

Yet again I'm so disappointed, when is NHS Lanarkshire Acute Services going to improve on communication? It feels like the responses on patient opinion are lip service to show government etc that they are responding to complaints.
Last response on Patient Opinion was stating a letter from Orthopaedic colleagues would be sent to my mum that was on the 25th September 2014 unfortunately hasn't arrived.

Marion Mark

Director of Hospital Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 17/10/2014 at 11:23

Published on Care Opinion at 13:42

Dear Hospital
You have every right to be disappointed with us we seem to keep letting you down with our communication. I am unclear as to why you have not received a letter and I will investigate this immediately and arrange for me or one of my colleagues to call you.
Please accept my apologies for our lack of communication regarding your mum.
Kind Regards
Marion

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Marion Mark

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Opinions
Next Response	j
Previous Response	k