"I am finding it impossible to ..."

About: John Radcliffe Hospital

(as the patient),

What could be improved

I am finding it impossible to make an appointment! I have waited on the phone three times for over 15 minutes before giving up (it's expensive), and now I log in here and can't see how to make an appointment.

Anything else?

I imagine I could die before I get to even make the appointment.

Story from NHS Choices

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Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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