"visit to urgent care centre 12.09.14"

About: Burnley General Hospital

I attended urgent yesterday morning following a visit to my GP who thought i had suspected pulumonary embolism in my lung. The doctor who treated me in urgent was fantastic. He gave me the up most care was very polite and has excellent people skills. I could not fault him at all. If all doctors was like him there would never be any complaints. Im just sorry i cant remember his name i think he should be acknowledged for his excellence. What a wonderful man, he listened to me he carried out all investigations quickly and gave me reasurance. Excellent care received.

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Response from Burnley General Hospital

Dear Coral Many thanks for your feedback on your experience of our Urgent Care Centre at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and do hope you are recovering well? I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care and sometimes our most busy areas of the hospital can make this more difficult to do; so it's really pleasing to hear your feedback. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk Once again many thanks for taking the time to comment Regards Wendy Stobbs, Patient Experience Facilitator

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