"Transfare ambulance"

About: University Hospital Aintree

I am absolutely furious, My Mum went in on Saturday morning for a one day clinic to get a blood transfusion. My Mum has bone cancer & dementia. After her transfusion thee nursing staff phoned for a transfare ambulance to take her back to care home,, we were informed they couldn't get one so Mum had to stay in overnight. The same thing happend on Sunday no ambulance & she will have to stay until Monday. An absolute disgrace that she went in for one mornings treatment & couldn't go home until Monday... My brother asked could he come for mum & take her in a taxi but because she came in by stretcher they said she has to go home on a stretcher.

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Response from University Hospital Aintree

We are very sorry to hear that an ambulance was not available for your mother on two occasions. These ambulances are provided by an organisation called the North West Ambulance Service and are not something we, as a hospital, have control of. The decision to keep your mother in overnight will have been taken to ensure her safety and wellbeing. If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to: Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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