"Unreasonably Long Delay for Physio Appointment"

About: Princess of Wales Hospital

I was referred to the Physio Department by my Rheumatologist on 6th March 2014, they sent a letter to the Princess of Wales on 20th March. For some unknown reason, that letter was not received by POW and the same letter was re-sent a month later. However, I was told as I had been waiting since March, my physio appointment would not be delayed. However, I have finally been given my first appointment on 24th July 2014, some 18 weeks after the referral letter and 20 weeks after my Rheumatologist requested I have physio. On one occasion, I was told the delay was caused by a member of staff leaving. I find this difficult to believe since most employees would be required to serve a period of notice, allowing enough time to find a replacement. I find this scenario wholly unacceptable and suggest this department needs urgent investigation.

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Response from Princess of Wales Hospital

We are most sorry to learn of your wait to be seen by our Physio team based at PoW Hospital in Ely. Please could we ask that you get in touch with our PALS & Patient Experience Team to assist with our investigation. Tel: 01480 355 184 Free phone: 0800 013 2511 Mobile: 0750 7195 375 E-mail: ccs-tr.pals@nhs.net We look forward to hearing back from you. Yours faithfully Mr Chris Hampson PALS & Public Engagement Co-ordinator.

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