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"Cystoscopy"

About: York Hospital

Asked to come in at 1 pm and went into theatre at approx. 4 pm, at the doctor told me it would be as I was last on the list. It was a very busy ward with what seemed to be orthopaedic patients and urology patients. I have never seen nurses work so hard and be pleasant and cheerful to everyone. During the time there I saw a few patients go in for their surgery and come out. I also saw the doctors and anaesthetists visit the patients. Rarely was a curtain put around them so that they tended to whisper and, in my case, I found it difficult to hear them. It was not good communication, but I suppose that is what I should have expected. But praise and thanks,to the nursing staff who worked brilliantly together.

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Responses

Response from York Hospital 9 years ago
York Hospital
Submitted on 18/07/2014 at 11:29
Published on nhs.uk on 14/09/2014 at 11:15


Thank you very much for your posting. Your comments have been passed to the teams concerned. We are pleased that your visit to us was in the main very positive; our aim is to provide a high standard of service which reflects the needs of patients. Your comments on how we might improve things have also been passed to the relevant teams

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