"extremely bad public relations"

About: Worthing Hospital

I live in Bognor ,have a cataract covering whole left eye ,restricted vision in right. My GP seen early May , said I could have treatment at St Richards. No appointment ,so called at their Eye Clinic ,told appointments made via Worthing..They phoned for me ,no one replied ,so called again.Worthing told me 12 weeks wait ,unless Doctor stressed urgency. Back to GP ,letter drafted same day . nothing , so at St Richards yesterday ,onto Worthing now claiming 18 weeks wait. I have the diagnosis from a surgeon after tests there ,had to return home .Worthing appalling .am complaining to Health Minister as they are unfit for purpose.

Story from NHS Choices

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Response from Worthing Hospital

We are very concerned to hear about your experience with accessing our ophthalmology service. We would like to investigate your concerns and ensure that your treatment is now progressing appropriately. As NHS Choices is a confidential service we do not have your details. We would therefore be grateful if you would contact us via our PALS department. You can do this by calling PALS on 01903 285032(office hours) or emailing us at PALSWorthing@wsht.nhs.uk.

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