"extremely bad public relations"

I live in Bognor ,have a cataract covering whole left eye ,restricted vision in right. My GP seen early May , said I could have treatment at St Richards. No appointment ,so called at their Eye Clinic ,told appointments made via Worthing..They phoned for me ,no one replied ,so called again.Worthing told me 12 weeks wait ,unless Doctor stressed urgency. Back to GP ,letter drafted same day . nothing , so at St Richards yesterday ,onto Worthing now claiming 18 weeks wait. I have the diagnosis from a surgeon after tests there ,had to return home .Worthing appalling .am complaining to Health Minister as they are unfit for purpose.