"Still waiting for my 2014 Appointment letter"

I recently wrote a review on 16 January about my visit to the out- patient in May 2013 when I checked in at the department desk the lady ask if I wanted a letter about the findings of my vist I said yes please,well after waiting a long time I rang my MS nurse on the 12th of May 2014,she did not no why I hadn't recived a letter and when I ask to check about my yearly review letter to my horror she said the appointment had not been made and that she would chase it up.I did get a reply about my first review it to ring the Patient Relations Manger or the Adminstration Manger Neuroscience on a phone number which I did I got through and the lady would pass on the message about me leaving my name because I had wrote the first review anonymous Well it is now the 2nd June 2014 and I still haven't received my yearly review letter I no mistakes are made looks like i will have to ring my MS nurse again. This is the reason I gave low scores.hopefully this will not happen to anyone else.