"Exceptional service..."

About: James Paget University Hospital

I am writing to express my gratitude and thanks for the exceptional treatment and care my mother received from the Audiology Department on Wednesday 21 May. I cannot begin to explain or describe the care, kindness, understanding, patience and consideration that was shown to her by the staff member. She is 91 years old and has only just moved to live with us because of increasing difficulty in caring for herself. The session we had, as I say, was truly exceptional and I wish to pass this comment on to the department concerned and encourage them to give this person a massive pay rise :) .....or maybe a massive pat on the back and sincere thanks! Please be aware that rarely have I come across such empathy and care....although I have to say that we have always had very positive experiences at the hospital when I have needed to bring my mum in. The department should be exceedingly proud to have such a person in their department. all good wishes from a very happy mother and a very grateful son, Below, I have opted for Don't Know in dept as no Audiology appears and it seems that I have to fill it in otherwise it won't send :)

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Response from James Paget University Hospital

Thank you so much for taking the time to record your comments. I will definitely pass this on to the team, as it will be a real boost for them to see the impact of the care they gave to your mother. You may not be aware of the name, or you might not feel it is appropriate, but we are in the last few weeks of seeking nominations for our staff awards for exactly this sort of thing, where our staff go 'above and beyond' for our patients. If you want to see more, the details are on our website here http://www.jpaget.nhs.uk/section.php?id=22305 Ann Filby, Head of Communications

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