"Disorganised"

Chose Princess Anne, as I had a good experience at the New Forest Birth Centre and you have to go via PAH. As had my 12 week scan at a different NHS hospital for my previous pregnancy with no issues, I didn't even consider that I would have to chase it this time. I have finally got through to the Ultrasound dept and of course my appointment is 'being done today' and will 'go out by the end of the day'. Why am I not convinced. If scans/appointment notification can't be provided in the right timeframe you should let people know from the start as other arrangements can be made i.e choose a different hospital/book a private scan.