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long wait, staff uninterested, unorganised

Story from nhs.uk

"long wait, staff uninterested, unorganised"

About: Queen's Hospital, Burton Upon Trent

Visited the department for an ENT appointment. After waiting over 1 and 1/2 hous after my appointment time, I decided to leave without being seen. Staff never kept you informed and seemed uninterested when I approached them. I have had several bad experiences at Burton ENT Department and will go to Derby instead.

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Responses

Response from Queen's Hospital, Burton Upon Trent 9 years ago
Queen's Hospital, Burton Upon Trent

Submitted on 15/07/2014 at 14:53
Published on nhs.uk on 16/07/2014 at 04:00

Dear Reviewer Thank you for taking the time to post your comment. We are really sorry to hear about your disappointing patient experience of our ENT Department at Queen’s. If you would like our Patient Advice Liaison Service (PALS) to investigate this further. Please contact on 01283 593110. PALS staff are available to help between 09:00 and 16:30 hrs Monday to Friday.

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