"Unacceptable delays when attending outpatients -..."

Having been admitted and subsequently discharged after 2 days, I was recalled to the urology outpatients to discuss my symptoms. On the first visit I was not seen until 90 minutes after my appointment time. I was subsequently asked to attend by phone to another appointment. On my arrival I was informed the clinic was running 30 minutes late. After 60 minutes having been told there was one more patient in front of me, I was informed there would be a further delay of 30 minutes. These delays are totally unacceptable and appear to be peculiar to this clinic. Over the last six months I have attended various clinics at this and other hospitals 12 times in total and have never experienced delays of more than 15 minutes. I do not wish to complain about the staff as I have received nothing but excellent treatment. However something needs to be done about ensuring patients do not have these unacceptable delays when attending outpatients.