"Praise for James Ward and staff"

About: Conquest Hospital

My Mother recently spent 7 days in James Ward and found all the staff extremely pleasant. She was very impressed with the cleanliness of the ward and found the food extremely good. We did feel there may have been a slight lack of communication between the consultant and the staff on the ward. We also felt that the consultant may not be aware of the difficulty of getting follow up appointments

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Response from Conquest Hospital

Thank you very much for your comments about your mothers experience on James ward. We're pleased that she was impressed with the staff, cleanliness and the food. It’s always encouraging to receive positive feedback. In addition, we're interested to read your comments about communication (and appointments). We will ensure your important observations are shared with key staff. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. We hope that your mother is making a good recovery.

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