"Consultant has not got in touch with me"

About: Southmead Hospital

I am getting increasingly frustrated with your lack of communication. I have sent you two emails regarding my recent test results and symptoms and you do not reply to me. I have now written to my GP requesting a transfer to a different consultant. Your disregard for my care is just completely unacceptable. I have symptoms that need answering. And if you cannot be bothered to help me then I will find someone else who will.

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Response from Southmead Hospital

Dear Anonymous – thank you for taking the time and trouble to post your feedback. I apologise that the consultant had not responded to you. Unfortunately, without your details I cannot progress the matter. I hope that things have now been resolved but if not please contact the Team via the complaints mailbox complaints@nbt.nhs.uk and we will be happy to try and assist you. Kind regards – Steve Sykes Advice and Complaints Team

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