"Lack of information"

My great Aunt is in ward 9 at the moment. We are not being informed of anything for example when she fell we only found out the next day when I rang for an update and if I hadn't rang nobody would have told us. When I visited today she also had the same clothes on from Tuesday which were very dirty and there was only 1 item of washing for me from 2 days. I would have spoken to the staff about my concerns but they were extremely busy tonight. I cannot fault the staff but there just doesn't seem to be enough of them.