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Stay after total knee replacement

Posted By Bettytinknee

"Stay after total knee replacement "

About: Wrightington Hospital / Trauma and orthopaedics

(as the patient),

I had a Total knee replacement at wrightington, the surgeon, anaesthetist and anaesthetic nurse were extremely kind, after short stay on busy D. Ward I was transferred to ward 5. I am an ex nurse and all I can say is I was shocked at the state nursing seems to descended to. A senior member of staff never leaves their office, never spoke to me once, institutionalised staff, unsmiling, unemphatic, made me feel upset at being a patient, just wanted to get you out as quick as possible. When I left a lazy senior member of staff was two yards away and didn't even say goodbye. A senior member of staff does an excellent job at looking busy with a bunch of keys without leaving the office, some one escorted me to wc chewing gum. The rot starts at the top in my opinion and this ward needs a shake up. (Night staff, tea ladies are nice /kind ) when I came home I sobbed for two days thinking about the whole dehumanising affair.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 9 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 17/09/2014 at 14:45
Published on Care Opinion at 15:22

Thank you for your posting following your total knee replacement at Wrightington Hospital. We were sorry to learn of your concerns and the upset you have described whilst a patient on the ward. We would ask that you contact the Patient Relations Department to discuss this further and to give the Trust the opportunity to investigate.

Kind regards

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