"Poor experience in UCC and pharmacy"

About: Royal Free Hospital

I visited the UCC on month of feb 2014 with bleeding .Doctor in UCC informed me that I have a ruptured cyst and I should get back to my GP for further management.Was scared so rushed to UCC in another hospital and that doctor said I am perfectly fine .scan revealed everything normal.Just wondering how can she be a assessing doctor in UCC with this poor knowledge.The medicines she prescribed never arrived at home after being charged.poor communication by pharmacy staff as well and after two months I had to call back and get my refund.

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Response from Royal Free Hospital

We are very sorry about this. If you would like to take this matter further please do contact our patient advice and liaison service at rf.pals@nhs.net and they will be able to help you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful