"Refused a&e"

About: Torbay Hospital

I came into a&e with very swollen ankles. They are very sore and my knees are weak! I struggle to stand let alone walk in the mornings I went a&e as it's getting painful and very serious. I can't crouch, tip toe or walk at a suitable pace I'm mainly limping. Baring in mind I'm only 20. I asked to see someone and the ladies on your reception were rude to me and said there's nothing they can do for me there?! Well what else shall I do then?! Your meant to help people not send them away when they need you the most. I'll just stay at home in pain then shall I while my ankles swell up to the size of rugby balls!! Very unsatistfied!!

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience at A&E recently and that the standard of care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. South Devon Healthcare NHS Foundation Trust

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