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They were absolutely first class

Posted By Moon384

"They were absolutely first class"

About: Dorset County Hospital South Western Ambulance Service NHS Foundation Trust

(as the patient),

I’m 92 and on Friday 29th August I was taken to Dorset County Hospital by Lisa and Rob who work from Weymouth. They were absolutely first class. They even came back to see how I was in hospital after they’d been to another appointment. They gave me a card to call Patient Opinion and I wouldn't have thought to call if I hadn’t been so pleased with their care.

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Responses

Response from Sarah Silverton, Patient & Public Experience Lead, Dorset County Hospital NHS Foundation Trust 9 years ago
Sarah Silverton
Patient & Public Experience Lead,
Dorset County Hospital NHS Foundation Trust

Submitted on 16/09/2014 at 12:58
Published on Care Opinion at 16:56

Dear Moon384

Thank you for taking the time to post your kind comments about our colleagues in the Ambulance Service bringing you to Dorset County Hospital.

Yours sincerely

Sarah Silverton

Patient & Public Experience Lead

Dorset County Hospital NHS Foundation Trust

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service 9 years ago
Laura Martin
Patient Engagement Administrator, Governance,
South Western Ambulance Service

Submitted on 17/09/2014 at 08:26
Published on Care Opinion at 12:05

picture of Laura Martin

Dear Moon384

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Lisa and Rob who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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