"Every step was explained well"

About: Southmead Hospital / General surgery

(as the patient),

Referral by consultant in Cornwall for robotic radical prostatectomy.

My wife and I were extremely happy with the care given. We were put at ease from the initial consultation and were very thankful for the honesty and sincerity about choice of treatment. It was an efficient service given by very helpful and friendly staff throughout.

It was my first admission to hospital for surgery and each step was explained well by surgeon, anaesthetist and other staff. I was very grateful to be given the opportunity to receive this treatment as we do not have this machine in Cornwall. My follow-up appt was on time. The service I received was excellent. Thank you.

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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Badgerrabbit - thank you for taking the time and trouble to post your story about your positive experience of the service and staff at Southmead hospital. I was pleased to learn your surgery went well and I wish you a speedy recovery.

Kind regards -

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