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cancelation of appointment

Story from nhs.uk

"cancelation of appointment"

About: Royal Berkshire Hospital

When you change an appointment you need to take it to account the patients information. Example. I saw my consultant back in March, he said he need to see me in 6 months time I received for October (so far so good) I now receive a letter telling me my appointment been changed till March 2015 that will be 12 months since he saw me not 6. This is not the first time this as happened. Some one needs to get their act together

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Responses

Response from Royal Berkshire Hospital 9 years ago
Royal Berkshire Hospital

Submitted on 09/09/2014 at 11:45
Published on nhs.uk on 10/09/2014 at 04:01

We are really sorry to read about your experience with regards to appointments and the anxiety this has caused you. At the Royal Berkshire Hospital we strive to provide the best possible service to our patients. Unfortunately this does not reflect your experience for which we apologise. We hope we have now resolved things to your satisfaction. Please do not hesitate to contact the department if you have any further concerns.

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