"order of treatment and care given not satisfactory"

When arrived by ambulance waiting room was packed and the people who arrived by ambulance was queued up in the corridor on the ambulance beds it took over an hour to get a room. When we got a room we saw the doctor within the hour with bloods taken and the outcome that my partner would be getting a drip in straight away it has now been well over an hour and still no drip? No medication given at all. Not wanting to complain because of other people may need more serious care. Went outside to find the waiting room nearly empty and most of the staff standing talking at the reception or drinking tea while my partner is still waiting for a drip and any medication from when she was picked up from our home at approximately 2000 it is now 0200 how is this acceptable? If we paid private we would have been seen and home or admitted with first class treatment. Even though we do pay every week in our deductions from our wages this is the treatment we have received (nothing ) in 6 hours can you please explain to me how this is acceptable. Outside nurses on there break inside stood around doing nothing and talking about tea breaks most of the a&e now empty and still not received any treatment. Do you have to complain to be seen? I think it is time to start complaining and see where that gets us. totally appalling treatment or lack of it that is the problem. I understand that the staff are busy hence why I have not complained to the staff yet but when you walk outside and see most of the staff doing nothing and the department nearly empty and you have been here 5 and a half hours with no treatment that is not acceptable. Moral of the story being a good patient gets you no where.