"Trauma patient left for 4 hours"

I brought my son who had smashed his three front teeth out in a skateboard accident. Blood pouring from his mouth and teeth all smashed. We were left for four hours while routine patients were seen as they waited for an x-Ray from the casualty dept he had been in all night. No sleep or food for 12 hours he was exhausted and in shock. When he was eventually seen by a very nice but exhausted registrar he was x-rayed immediately. Shocking treatment. Unnecessary and very poor decision making. How inefficient the administration is for this establishment and un sympathetic. If you try to ring no one answered. Referral for my other son was lost also.