After being invited to talk to PALS recently about a comment on Patient Opinion, and being told they take complaints very seriously. I have done just this.
They obviously have standard answers for everything.
I did not find they dealt with concerns constructively.
I do not find they take patients seriously.
I felt nothing was resolved and nothing was really listened to.
No further action or advice. So in my opinion from Somerset PALS service, it was a complete waste of time & energy.
I hope something can be 'learned' by PALS to make it a better experience and for users to have more faith in the system.
"PALS response @ Somerset Partnership Trust"
About: Somerset NHS Foundation Trust Somerset NHS Foundation Trust Taunton TA1 5DA
Posted by Tomcat (as ),
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