"Incompetent, rude, uncaring"

Elderly grandmother sent there to receive palliative care for end of life. Nothing but incompetent, rude, insensitive and frankly horrible staff. The whole Barnsley system is broken. From g.p's to General to Social services to this dump. No inter department communication, nonsense about 'data protection', and other rubbish. Can you even beleive they told us she would die within 72 hours....then called to say, 'sorry, wrong patient, we were talking about someone else!'

Story from NHS Choices

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Response from Customer Services Manager, South West Yorkshire Partnership NHS Foundation Trust

We are sorry to read that your experience of our services was not a positive one and do recognise that visiting loved ones when they are ill in hospital can be distressing. We really value feedback and would welcome the opportunity to look into the issues you raise and to discuss this with you. Please contact our customer services team via the Trust website http://www.southwestyorkshire.nhs.uk/about-us/contact-us/how-to-reach-us/ or email customer.servicesswyt@nhs.net.