"Need more staff"

Good luck getting an appointment. They've picked up the phone 2 out of 50 times and open when they please (I called at 9.30am and got the night answer phone saying they're open 9-5 Mon-Fri!!). Calls throughout the day also rang out and went to voicemail. More staff need to be hired. People at reception are rude and not helpful. They even refused to answer my partner's questions about the general procedure (not regarding my patient info) as he wasn't me.