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Excellent quality of care

Story from nhs.uk

"Excellent quality of care"

About: St Mary's Hospital (Manchester)

I recently attended this hospital for an operation. The admittance procedure was very swift and very informative. Every one who was to be involved in my care came to speak to me prior to the operation, my husband was with me right until the last minute , he was then allowed to wait on the ward for my return. The staff on ward 62 were very professional but at the same time personable and very caring I cannot fault the care I had at this hospital at all. Also my consultant was without doubt the best man for the job.

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Responses

Response from Manchester University NHS Foundation Trust 8 years ago
Manchester University NHS Foundation Trust

Submitted on 16/06/2015 at 11:47
Published on Care Opinion at 12:13

Thank you for your comments posted on the Patient Opinion website regarding your care on Ward 62 at Saint Mary’s Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

It was reassuring to hear that you found the staff caring and personable whilst remaining professional and that the level of communication was to your satisfaction. I can assure you that we have passed on your comments to Mrs Pam Kilcoyne, the Lead Nurse for the Gynaecology Directorate and the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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