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Rude treatment

Story from nhs.uk

"Rude treatment"

About: Wharfedale Hospital

Attended the MIU yesterday with my daughter who has had a lot of pain following two foot/ankle injuries. Although we were seen very quickly, the nurse in question was rude and brusque from the off, stating it was soft tissue that was injured, without even looking/examining! I won't be attending again, her bedside manner is seriously lacking and I am now taking my daughter to BRI instead. My daughter told me that she felt upset with her dismissive attitude. I'm currently training in a health profession myself and if I would have talked to patients like she did, I would have been harshly pulled aside by now!

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Responses

Response from Wharfedale Hospital 9 years ago
Wharfedale Hospital

Submitted on 08/09/2014 at 11:28
Published on nhs.uk on 09/09/2014 at 04:00

Dear Anonymous I was very sorry to hear about your experience of the Minor Injuries Unit at the Wharfedale Hospital. This service is provided by Local Care Direct which is not part of the Leeds Hospital Trust. We have forwarded your comments to them so they can look into the issues you raised. If you would prefer to speak to Local Care Direct they can be contacted via telephone 01484 421803 or through their website http://www.localcaredirect.org/get-in-touch Kind regards Scott Senior Nurse Patient Experience

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