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Disappointed by this service

Posted By Dutch213

"Disappointed by this service"

About: Queen Margaret Hospital / Ophthalmology

(as the patient),

I received a letter in August about an appointment at the eye clinic. The day after I received the letter, I received a call from a receptionist who called saying she had cancelled my appointment as the service was overbooked.

It took a long time to get this appointment, and now I'm left still waiting for a new one. It won’t be until late September at the latest. I'm disappointed by this service.

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Responses

Response from John Wilson, Chief Executive, NHS Fife 9 years ago
John Wilson
Chief Executive,
NHS Fife

Submitted on 04/09/2014 at 11:47
Published on Care Opinion at 12:20

picture of John Wilson

Dear Dutch213

I am sorry to hear that the appointment you were given for the eye clinic has had to be cancelled. I have asked for an explanation as to why this was necessary to be given to you and to ensure that you are given the earliest possible appointment as an alternative.

We will get back to you as soon as possible.

Best wishes,

John Wilson, Chief Executive, NHS Fife

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Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 9 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide

Submitted on 08/09/2014 at 12:13
Published on Care Opinion at 12:15

picture of Louise Ewing

Dear Dutch213

Mr Wilson has asked me to pursue the issue concerning your eye appointment; however in order to do so I need some more information from you. Would you be able to contact me directy on 01592 648153 so that we can try and resolve this for you.

regards

Louise Ewing

Patient Relations Manager

NHS Fife

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