"Not good enough service"

About: Derriford Hospital / Ear, Nose and Throat

(as the patient),

Had a CT scan on my nose in June and over three months later in August I am still waiting for the results. Not good enough. In fact it's not even close to being good enough. It's a poor service, that's the only way to describe it.

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Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear 04Kerry,

We would very much welcome further contact with you in order to find out why you have not received an appointment to obtain your results.

Please contact our Patient Advise Liaison Service (PALS). The team will be able to take more identifiable details from you please call 01752 432564 or

email:- plh-tr.PALS@nhs.net

Best wishes


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