"My Story through my father's eyes"

About: East Surrey Hospital / Gastroenterology

(as a parent/guardian),

I am severely disabled both mentally and physically. I am double incontinent and need help with all my needs. I was admitted for the 4th time this year with problem's on my bowels in this condition I have been left on my own for many hrs and as staff were so busy I had to have catheter's inserted making it uncomfortable for me, but I cant moan about it as I cant speak, I was left many times but the worst was waiting to leave hospital, I waited almost 24 hrs for a ambulance to take me and during that time everyone was always too busy. I want to write more but I will need a week to get my father to write it all down. I hope I never have to go back there.

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'Guyonet'

I have spoken with one of our Matrons, who has asked me to pass on the following message to you:

I am very sorry to hear of your experience on one of our wards.It is very important for us to be able to respond to your feedback and I would ask that your father make contact with me the via switch board on 01737 768511 bleep 544 or via email branita.mills@sash.nhs.uk

Kind Regards,

Branita Mills

Matron Surgery and digestive diseases

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