"NHS case management."

About: Princess Royal Hospital (Haywards Heath)

Has the NHS ever heard of the concept of 'Holiday cover'?? Apparently, I cannot get an appointment for urgent treatment because the lady who does the appointments is away on holiday. I cannot retrieve copies of an MRI scan because the Consultant hasn't seen them yet. ...& Guess what! His PA is on holiday too & the 'cover' is part-time....

Story from NHS Choices

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Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our Patient Advice & liaison Service (PALS) at pals@bush.nhs.uk or on 01273 664973.

Kind regards

Patient Experience Team

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