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Reception of Ear Nose and Throatr

Story from nhs.uk

"Reception of Ear Nose and Throatr"

About: King George Hospital

I think that the people answering the phones at switchboard and the clinics needs some telephone/customer training as are very rude and not helpful at all. Does not give a very good impression of the hospital at all. Stand offish,sounds like they can't wait to get you off the phone!...Calling to enquire about sometinng as my mother had an appointment

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Responses

Response from King George Hospital 9 years ago
King George Hospital

Submitted on 19/09/2014 at 17:17
Published on nhs.uk on 20/09/2014 at 04:00

Thank you for your comment on NHS Choices. I am sorry that you found people who answered your call to be rude and unhelpful. This is not acceptable and I hope your query was answered. We would like to know a bit more about what happened and we need some more details. Could you please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk and I can look into this for you. With best wishes Steve Russell Deputy Chief Executive

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