"Mother left without emergency line at night"

About: King George Hospital

My 77 year old mother who had not eaten for three days left without attention for 5 hours in a side ward left shouting for help. Very distressing and demonstrated a lack of care. Son had to call the staff nurse in the morning at 7.30am on the 28th August to summon assistance.

Story from NHS Choices

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Response from King George Hospital

I am sorry to hear about your mother’s experience at our hospital. It must have been a very distressing time for you all, so thank you for leaving your feedback on NHS Choices. I would like to investigate this further, however I will need some more details from you. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Flo Panel-Coates Chief Nurse

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