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Overall Care

Story from nhs.uk

"Overall Care"

About: Fitzwilliam Hospital

Excellent hospital and Consultants. Very comfortable stay in April and looks after well in aftercare as an outpatient. Food excellent to. Only criticism is why do hospital receptionists have to be so unaccomodating or talk over you. Not overly helpful when you ring in by phone.

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Responses

Response from Fitzwilliam Hospital 9 years ago
Fitzwilliam Hospital

Submitted on 12/09/2014 at 18:07
Published on nhs.uk on 13/09/2014 at 04:00

Thank you for feedback , We are sorry to hear of your experience with the hospital receptionists. We have introduced a training programme for Reception staff which will incorporate call handling and customer service. We will pass on your lovely comments to the catering and outpatient staff and we wish you all the best in your recovery.

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