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lack of communication from staff at Ayr

Posted By danderson1

"lack of communication from staff at Ayr "

About: University Hospital Ayr / Cardiology

(as a carer),

My wife was taken into Ayr hospital to a&e then station 7 then station 6, Ifound the lack of communication absolutely deplorable.

Being my wifes official carer for sixteen years, not one doctor spoke to me about the things that were wrong with my wife until things started to go wrong with her treatment and then only at my insistence.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/08/2014 at 14:22
Published on Care Opinion at 14:59

picture of Eunice Goodwin

Dear danderson1,

Firstly can I say I am sorry that your wife has been unwell? I hope she makes a full and rapid recovery. It is upsetting when we are not kept up to speed with the progress of our loved ones in hospital. I can only apologise for any lack of communication and pass this on to the management teams for their consideration.

Kind regards,

Eunice

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Update posted by danderson1 (a carer)

Hello Eunice, I was referring to station 6 only.

Sad to say my wife passed away. After all her treatment in station 6, she was moved to x house where she passed away. The consultant at x house said it was obvious they couldn't help her.

Update posted by danderson1 (a carer)

I take it with the deafening silence that not one person has got an opinion on this complaint?

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 30/09/2014 at 17:50
Published on Care Opinion on 01/10/2014 at 08:59

picture of Eunice Goodwin

Dear danderson1,

I am so very sorry that your wife has passed away, it is always a difficult time when a loved one dies.

I believe that you may have met with several senior managers to discuss the care your wife received. While we believe we have fully explored your complaint, I am sorry you feel dissatisfied as yet and if it would help to be in contact with me I can let you know some of the other options open to you. Please email me on eunice.goodwin@aapct.scot.nhs.uk.

Thank you and all the very best to you

Eunice

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Response from Fiona McQueen, Nurse Director, Nurse Directorate, NHS Ayrshire and Arran 9 years ago
Fiona McQueen
Nurse Director, Nurse Directorate,
NHS Ayrshire and Arran

Submitted on 30/09/2014 at 22:40
Published on Care Opinion on 01/10/2014 at 08:59

picture of Fiona McQueen

Dear danderson1,

I am sorry to see that your wife has passed away. Losing a loved one is always difficult but especially so when you've been unhappy with the care she received. I would be really keen that we can understand what went wrong and would be happy to meet with you if you feel that would be helpful. If you contact Eunice she can arrange whatever you would find helpful.

With best wishes, and assurances that we want to help.

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