"Not good at all"

I visited for an outpatients appointment. I finally got seen 1 hour after I was due to have my appointment (nobody told me they were running late and I received no apology). The doctor and I were struggling to understand each other due to the language barrier, I was even asked what I mean when I said 'I get pain on both sides of my sinuses'. Despite already trying the solution that the doctor came up and it not working (this would be in my notes as well as me telling him at the appointment) he just gave me the same again. I was then told to go out to reception where I was greeted by nurses who told me I needed to wait for the receptionist, she then sent me back to the nurses, I then had to wait for another nurse because the ones at the station didn't know what to do because they had never been to KGH before. The whole appointment was a complete waste of my time and holiday that I had to take from work. The only positive was that the nurses and receptionist were friendly.