About: North Downs Hospital

Was booked in for a Gynaecology operation staying in overnight. The staff were so warm and friendly making my stay as perfect as possible bearing in mind this is a hospital. The staff explained everything clearly, nothing was too much trouble, they came immediately when ringing the call button. The hospital was quiet so very relaxing and giving such a secure and comfortable feel to it, I cannot but highly recommend this hospital. The surgeon rang me the next morning to check how I was , all the personal touches were above and beyond expectations. I was called by the nurses the day after discharge to check how I was,they also gave me advice on extra issues I needed to ask about. I would like to thank all of the staff for the highest standard of professional care given to me before during and after my operation.

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Response from North Downs Hospital

Thank you for your feedback and I am glad that your experience with us was as good as possible. I am pleased that you felt informed and the team talked you through everything clearly as this is one of the things that is important to us. I hope you are recovering well following your procedure.

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