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"Excellent friendly professional service"

About: Buckland Hospital

I popped into the minor injuries unit at lunchtime today. I was greeted by a very friendly member of staff who quickly and professionally took my details. I had actually brought a book to read expecting a long wait but in fact I was seen within 10 minutes of arriving by a very nice and efficient member of staff. She assessed my injury very quickly and I had total confidence in her ability to treat me correctly. Thank you very much xx

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 30/08/2014 at 11:02
Published on Care Opinion on 01/09/2014 at 09:27


Thank you so much for providing us with feedback about our minor injuries service, glad we were able to care so efficiently.

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