"Long may the community matron service continue"

About: Central Lancashire PCT / Community nursing

(as a relative),

We were first visited by our community matron in 2006 at the request of our GP. At that time my wife had been discharged from hospital after three weeks as an inpatient, after being admitted following several falls. Immediately our community matron was most helpful and encouraging. In no time at all, she had authorised and caused to be installed several aids both inside and outside the property to assist my wife's movement. She followed up everything and advised us how we could best try to ensure that there were no further falls and luckily there hasn't been. She has visited regularly since then and has carried out routine checks on my wife’s health and well being. In the care plan file we have her mobile number which ensures an immediate response from herself or one of her team. We feel that the community matron service is perhaps one of the best that the NHS has initiated because it provides continuing support and helps to keep my wife out of hospital. After several visits in 2006 we have had the community matron visit four times in 2007 and three times in 2008. Long may the community matron service continue.

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Response from Julie-Ann Bowden, Clinical Quality and Assurance Manager, NHS Central Lancashire

Dear Dutch255

Your comments about the Community Matron Service are a good example or how patients and their families receive support and advice when they need it to help cope during more difficult times of illness. Providing assistance in ensuring that patients receive all the right equipment is an important part of the service. It is wonderful to hear that your wife has not had a fall since.

Thank you for letting us know about your experience as a carer and relative of someone who receive the service. I hope that you find it reassuring and supportive to have someone who can provide you with this kind of help to ensure that your wife stays well.

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