"Rudely spoken to "

About: Solihull Hospital / Accident and emergency

(as the patient),

I was not well and was being treated in the hospital Accident and Emergency department where I was rudely spoken to and felt bullied by two members of staff! one who walked right up to my face to speak to me in an alarmingly threatening way that I could actually smell the stench from their breath! I was not impressed and will not be visiting this hospital again based on this visit!

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear BB12, I am sorry to hear of your experience when you attended the Accident and Emergency Department, if you would like to contact our Patient Services team on 0121 424 0808 and we would be happy to look into this for you.

Kind regards

Margaret Mitchell

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