"The paramedics were superb"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Rapid289 (as ),
My Mother needed urgent attention due to breathing difficulty, the ambulance arrived very promptly. The crew members were very efficient and took all the appropriate actions to assess my Mother’s condition and give her the treatment she needed. Everything was in place and, whilst being business like, they were also empathetic. Mark and Tim, the crew members, were really superb.
The only criticism I have, and this has been noticed by my brother also, is that when you call 999 although they tell you an ambulance has been dispatched this fact does not register as you are too busy trying to keep calm with a person in distress.
By not registering that an ambulance is already on its way you continue to focus on the person in need of care and it’s harder to answer questions that the call centre staff are asking. Perhaps the call handlers could just check that this fact has registered with the caller and then proceed with the questions knowing that the caller is more engaged?