"After a visit at 10-30pm on what ..."

What could be improved

After a visit at 10-30pm on what I imagined would be a quiet Monday night..with my 2 year old son with breathing difficulties.. we were greeted by no-one.. as reception was away from the desk for 10 minutes.. and were eventually placed in what should of been an excellent child/baby room .. had it not been for the fact that the room was a total disgrace the filth was only to be expected in an open area park.. the floor was a true disgrace... and the toys that were provided although of a high standard were absolutely filthy... we were placed in a 2nd consulting room.. that again was unclean the cover sheets on the bed were covered in mud.. there were used paper hankies on the floor.. it was incredible poor.. for a department that was obviously not over stretched.