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rude and uninterested staff

Story from nhs.uk

"rude and uninterested staff"

About: Wharfedale Hospital

I just went to the minor injuries unit because my foot has swollen up and is painful on the top bone after running last week. I will never go back again, I would rather queue at LGI. The nurse actually gave me her diagnosis before she had even examined my foot or compared it to my normal looking foot. She had actually no interest in me as a person and the consultation was over in minutes. I never go to the docs or a and e for anything so this has really put me off as was a complete waste of time.

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Responses

Response from Wharfedale Hospital 9 years ago
Wharfedale Hospital

Submitted on 27/08/2014 at 17:47
Published on nhs.uk on 28/08/2014 at 04:00

Dear Emma We are very sorry to hear about your experience of the Minor Injuries Unit at the Wharfedale Hospital. This service is provided by Local Care Direct which is not part of the Leeds Hospital Trust. We have forwarded your comments to them so they can look into the issues you raised. If you would prefer to speak to Local Care Direct they can be contacted via telephone 01484 421803 or through their website http://www.localcaredirect.org/get-in-touch Thank you for taking the time to provide your feedback. With kind regards Scott Senior Nurse Patient Experience

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