"Appointments department"

About: North Tyneside General Hospital

When booking a further appointment I made it quite clear I would not be available between 05/09/2014 until 15/09/2014 but the receptionist was quite rude and was obviously not interested in listening to me. Now I have received an appointment for 9/09/2014 As I wont be able to attend I contacted the appointments department to cancel this date I felt I was being blamed for refusing an appointment and was frustrated by the questions I was being asked. I now have no appointment and don't know what happens next

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Response from North Tyneside General Hospital

Dear Sir / Madam, I am so sorry that you have had this frustration and would like to help find a solution for you quickly. Unfortunately whilst you remain anonymous I am limited in what I can do. Please contact me directly to share your details so that I can ensure you get a prompt appointment at a time you are able to attend. My email is Annie.Laverty@nhct.nhs.uk Many thanks for bringing this to our attention, Annie Annie Laverty - director of patient experience.

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