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A Great Service

Story from nhs.uk

"A Great Service"

About: Accrington Victoria Hospital

I visited the walk in at Accy Vic on Saturday morning as I had been to Blackburn A and E five days before but feeling no better. I only went as a Nurse said my breathing wasn't right (I felt a pain bothering both these services). Anyhow so glad I went. Blackburn had not diagnosed in fact a doctor never saw me in five hours!! The young Dr. at Accrington soon had the measure of the problem, named it, prescribed the correct medication (wasted five days on the wrong stuff!!), told me how to do self physio exercises and two days later I feel so much better -THANK YOU so much. I have nothing but the highest praise for all the staff from reception, nurses and Dr. all od whom treated me correctly.

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Responses

Response from Accrington Victoria Hospital 9 years ago
Accrington Victoria Hospital

Submitted on 21/08/2014 at 17:24
Published on nhs.uk on 22/08/2014 at 04:00

Many thanks for your feedback on your experience of our Accrington Minor Injuries Unit, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us at this site was really positive as we always strive to deliver safe, personal & effective care; however I will pass on your comments also about the care at our Royal Blackburn site too. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again many thanks for taking the time to comment and I hope you're recovering well Wendy Stobbs, Patient Experience Facilitator

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