"neglectful and lacking duty of care"

Previously I have complained about an issue unrelated to this but still lpft and was assured this would not affect future care. Apparently I was right to be concerned. I have since feel I have been let down immensely by lpft who have initially declined me a service due to geography then offered one but failed to contact me for a considerable period and to date. Leaving me vulnerable and my family in the distressing position of attempting to deal with the situation when I was unwell.

The details are too complex to divulge here but the facts are I am subject to 117, lpft was the detaining authority, they had treated me before, and they have not supported me or my family through a difficult time on this occasion, even after referrals were made from more than one professional source.

I do not feel anything is to be gained through complaints procedure, have been there and it alienated me further which is why I believe I am currently receiving no support, all I will say that my family are aware of the details of my being declined a service from a cmht and three weeks later still awaiting a response after being seen in crisis and told to expect a call (from the cmht) and at some point over next few days ( three weeks ago ) and therefore if I am not able to manage this alone the element of accountability will no doubt be explored. Advice to others do not put all eggs in one basket because if the basket breaks so do you.